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Showing posts from October, 2010

Clients cannot connect to Exchange

I ran into a problem this week that caused a lot of headaches. In an existing Exchange environment everything seems to be working just fine for existing users. The problems occur when you try to configure an account on a new client. This scenario did not apply to all the mailboxes in the organization.

These are some of the messages that were presented during different stages in the configuration:
Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.Your server or mailbox names cannot be resolved. The environment is a pure Exchange 200…